Those of you who got the deal, good for you. I hope the seat works for you.
Me, after my experience with Sargent, both nine months ago, and today, I won't ever buy anything from them.
Nine months ago I bought a (barely used) Sargent Low seat for my Suzuki DR650. An hour after putting it on, it was off again and for sale. It was AWFUL. I went back to my Bill Mayer seat that came with the bike. I had tried switching to the Sargent to get a lower seat height, but it was so uncomfortable that my butt was sore in only 65 miles.
Fast forward to present-day. I had pre-registered for the release of the Z1000 seat. Since there was no commitment, I figured why not. But this was back in May, and I had totally forgotten about it.
I remembered this today while surfing another site, and realized I hadn't gotten the email with the discount code. So I called them up to see if they'd help me out. Instead, all I got was a, "we'll research this and call you back." And guess what? No callback. How f'ing long does it take to do a quick check of your database to see if I'm there or not? And if I'm not, it seems to me the right thing to do is to honor the discount anyway. Or at the VERY least, a call back and say sorry. Instead, nothing.
So Sargent, you guys can get bent. I don't want your f'ing seat. I made a ride-in appointment for the Bill Mayer factory next week, and they'll custom-make the seat to fit me perfectly.
I have no patience for companies with crap customer service.
Rob
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'10 Kawasaki Z1000
'10 Kawasaki KLX250S
'96 Suzuki DR650
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